?: Do you have international shipping available for customers outside of the United States?
Yes! For within the United States, shipping is $10. For anywhere else, the price varies. It can range from $25-$35, so be sure to double-check at checkout.
?: How long will it take to receive my order?
For plush preorders and backorders, it takes a little over a month to manufacture them and then another month for them to ship to me. I will of course keep everybody updated both on Bluesky and in the Discord server so that you're not left in the dark on your order.
For in-stock items, they should take about a week to ship out. It might be longer if I need to reorder some more materials or if I am feeling unwell, but it will definitely be a lot quicker than preorders.
?: My order is taking a long time to arrive. Where is it?
If you are an international customer, meaning you live outside of the United States, customs tends to take a while when it comes to letting in packages. There's not really anything I can do about that except tell you to keep an eye on your tracking number for when it does eventually get accepted. Sorry.
?: Do you take Paypal?
As of now, I do. You can use either Paypal or Stripe to pay for your order.
?: My payment keeps failing, what do I do?
Stripe sometimes mistakenly marks payments as suspicious. If this happens to you, send me a DM on either Twitter or Discord and I'll try to get them to unblock your card. You can also try using Paypal instead if you would like.
?: When will [X] plushie be back in stock?
Usually I open backorders for preexisting plushies when the next wave of preorders happens, but I usually don't have a confirmed date for these things ahead of time. I just ask that you be patient with me. They will eventually come back.
?: Will you do [X] character/fandom?
Maybe! :]
?: Where else can I find shop updates if I don't have Discord?
You can follow me on Bluesky, @tealfeathers.bsky.social, and be kept up to date on the shop!